When your customers are looking for instantaneous support, our live IM client can put your website customers in immediate contact with a friendly, knowledgeable Call Center Agent or operator! Best of all, our Live Chat option allows you to monitor visitor tracking and take a proactive approach to selling your website products or services.
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Click-and-Talk: Software. When you add AmeriCall's revolutionary "Click-to-Talk" software to your web site, one of our highly-trained Call Center Agents can be instantly connected to your site visitor using a live voice connection via the Internet and VOIP (Voice-Over-Internet Protocol) technology!
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Email and trouble-ticket support – As your website traffic grows, so does the volume of inbound and outbound email. With Email and trouble ticket support from AmeriCall, our Call Center Agents and operators can quickly, efficiently, and accurately reply to questions and problems and provide the solutions your customers want and need!
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Knowledge Base support – Have information that your customers or employees need? No problem! With AmeriCall's sophisticated Knowledge Base software support system, important data about your products, services, or operations can be made available to your customers and clients or your employees. Best of all, it's fully searchable and completely secure!
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